[nobody23]

Unfortunately, we’ve run into quite a few issues with customs in Germany. While the rest of the EU has not run into rejected packages due to regulation, a material percentage (too high for our standards) of our German customers have.
This has resulted in excess trips to customs offices and understandable frustration when the unit is not able to be retrieved.
Arsenal has ensured all necessary regulatory approvals for the EU, including CE certification.
We have tried to provide all of the necessary paperwork that is requested, but some customs offices/agents are not honoring the exception we have for CE marking on the packaging only (and not the device).
As a result, we are temporarily pausing shipments to Germany.
We will have new units with a CE marking on them that will be sent to all orders with destinations in Germany.
These are custom units that we’re working on a schedule for currently. Early indications are a mid-October shipment. We will update our customers in Germany as we know more and have more specific dates.
Our apologies for the delays here; we want to get your Arsenal out as soon as possible, but we also want to ensure you’re able to acquire it without issue.

Informationen für Besteller aus DE