[otiium]

Zitat von Dimagier_Horst

Nach Deiner Schilderung wurde die Anschrift nicht GEFUNDEN. Das heisst ja nicht, dass sie nicht stimmt! Die Idee, einen Brief zu schicken, und damit eine andere "Post" mit der Suche zu beauftragen, ist gar nicht so dumm.

Wenn ich die hiesigen Zusteller so rumsuchen sehe, wäre es auch hier zweckmässig - da ist der eine oder andere Laie als Zusteller unterwegs.

Hallo Dimagier_Horst,

ja, du hast Recht.
ich habe jetzt mit dem Käufer per eMail gesprochen und er meinte, dass die kleinen Firmen (Subunternehmer), die für Hermes arbeiten, nach der Grenze die Sendungsnummern ändern.

hier noch, einer der Opfer schrieb:

"I was sent a parcel from Germany 25.10.2010 by HERMES which I never received .A parcel was back to Germany 25.11.2010 like Adresse falsch oder nicht vollstndig (like false adress).I was sent a photos by Sender and I understood that transportation on Portugal was done by CHRONOPOST Portugal,which by explanation of International Department was 2 times sending e-mail for HERMES asking my mobile number and HERMES never replied (02.11.2010 and 12.11.2010).I am totally disagree with the service provided by CHRONOPOST Portugal which didn´t discover my adress .All elements of adress are correct,so it means that somebody who was seaching our adress and didn´t find - seached nothing .I am receiving a lot correspondency by my adress and never had such a kind of problems. A telephone number is not a part of post elements in no one part of the world. I lost my time and a piece was sent by another post provider.It´´s a shame for such a kind of organisation like CHRONOPOST International to provide such terrible service , we are not living in epoch of stone.By the way ,I have received an information from the Sender today that he opened his reclamation case in HERMES . As discovered the parcel was open in CHRONOPOST Portugal by somebody and it ´s not a business of CHRONOPOST at all .Just in Portugal CHRONOPOST is using mobile to ask for road . In civilised parts of the world professionals are using maps , reference books , etc. Is it not enough for post elements like treet , house number , flat , post code and name of the country ? What for needs a mobile number , just apologise to resent a parcel back with the formulation : Adress does not exist ???? And who was authorised to open a parcel , what was a reason and right to do it ???? It´s an absurd. A period when the parcel was stocked in Portugal - 23 days and I lost 1 complete month !!!Do not wait nothing - make reclamation as me!